Refund policy

Vaidik Talk - Refund, Return & Replacement Policy

At Vaidik Talk, we value our customers and strive to ensure that every purchase meets your expectations. We understand that, at times, certain issues may arise with products during transit or delivery. Our refund, return, and replacement policy is designed to address such concerns while maintaining transparency and fairness.

Eligibility for Return & Replacement

You are eligible to request a return or replacement for products purchased from Vaidik Talk within 7 days of receiving your order, provided any of the following conditions apply:

  • The product received is damaged during transit.

  • The product is defective or non-functional.

  • You have received an incorrect item that does not match your order.

To qualify for a return or replacement:

  • The product must be in its original condition, unused, and intact with all tags, seals, and labels.

  • The product must be returned in the original packaging, including any protective materials, boxes, or documentation.

  • The return request must be initiated within 7 calendar days from the date of delivery, as recorded by our shipping partner.

Non-Returnable & Non-Replaceable Items

Certain categories of products are not eligible for return or replacement under any circumstance. These include but are not limited to:

  • Products that have been used, tampered with, or physically damaged after delivery.

  • Items that have been mishandled, exposed to water, chemicals, or have sustained wear and tear due to improper use.

  • Items under spiritual, astrological, or ritualistic use such as energized products, rudrakshas, yantras, or puja samagri once used or installed.

  • Products returned without complete accessories, packaging, or with missing items.

Return & Replacement Process

To ensure a smooth and efficient return experience, we request customers to follow the step-by-step process outlined below:

 

1. Initiation:
Kindly write to our Customer Support Team at support@vaidiktalk.com, mentioning your Order ID, product details, and a clear description (with photographs if possible) of the issue encountered.

 

 

2. Review & Approval:
Our team will review your request within 48 hours and inform you whether the return/replacement has been approved. If approved, we will provide a Return Authorization and a shipping label for the product to be returned.

 

 

3. Return Shipping:
Use the shipping label provided to send the product to our designated address. Ensure the product is securely packed to avoid any damage in transit. The shipping label must be visibly affixed to the package.

 

 

4. Inspection & Processing:
Once we receive the returned product, it will undergo a quality inspection. If the product meets our return criteria, the refund or replacement process will be initiated.

 

Refund Timeline

  • Refunds will be processed within 5–7 business days from the date of successful inspection.

  • Refunds will be credited to the original mode of payment (Credit Card, UPI, Wallet, Net Banking, etc.).

  • In the case of Cash on Delivery (COD) orders, the refund will be processed via bank transfer, and customers must provide accurate bank details for the same.

Replacement Timeline

  • Once the returned item is received and approved, your replacement order will be dispatched within 4 working days.

  • You will receive a new tracking ID once the replacement is shipped.

Authenticity & Quality Commitment

At Vaidik Talk, we assure our customers that:

  • Every product sold on our platform is genuine, authentic, and ethically sourced from verified and certified suppliers.

  • All spiritual and wellness items are subjected to stringent quality checks to ensure they meet the highest standards.

  • Items that are energized or spiritually activated are handled with the utmost sanctity and care.

However, it is important to note that:

  • While our products are associated with spiritual significance, well-being, and positive energies, individual results or experiences may vary.

  • Vaidik Talk does not guarantee the specific effectiveness or outcome of any product, ritual, or remedy. The spiritual benefits are subjective and can differ based on faith, practice, and intention.

  • Returns or replacements will not be accepted based on dissatisfaction with perceived results or lack of expected benefits.

Contact Us

Should you have any further queries or require assistance related to your order, returns, or product-related concerns, we are here to help you.

 

Email: support@vaidiktalk.com
Working Hours: Monday to Saturday | 10:00 AM to 6:00 PM IST

 

Our dedicated support team is committed to resolving your concerns with compassion and clarity, in alignment with the principles of trust and integrity that Vaidik Talk stands for.

Vaidik Talk thanks you for your continued faith in our products and services. We are committed to offering you a seamless spiritual shopping experience, rooted in tradition, authenticity, and care.