Shipping, Refund & Replacement Policy | Vaidik Talk

Shipping, Refund & Replacement Policy

Version 1.0 | Last Updated: January 2026

Vaidik Talk (“we”, “us”, or “our”) operates the online store available at vaidiktalk.store.
This policy outlines the terms governing shipping, cancellations, returns, and refunds for digital services, wallet recharges, and physical products.

Business Address:
Vaidik Talk
4th Floor, Ashiana Trade Centre, 441, LIC Colony,
Adityapur, Jamshedpur, Jharkhand 831013, India

By purchasing from our platform, you agree to the terms below.

1. ORDER PROCESSING & SHIPPING

Processing Time

All physical product orders are processed within 1–2 business days after payment confirmation.

Delivery Timeline (India)

Estimated delivery time: 3–7 business days depending on location.

Shipping Partners

Orders are fulfilled through trusted courier partners such as Delhivery, Blue Dart, and India Post.

Tracking

Tracking details are shared via email or SMS once the order is dispatched.

2. ORDER CANCELLATION

Orders can be cancelled within 12 hours of placing the order or before dispatch (whichever is earlier).

If eligible, refunds will be processed to the original payment method within 5–7 business days.

Orders already shipped cannot be cancelled and must follow the return process.

3. OVERVIEW OF REFUND ELIGIBILITY

Category	Examples	Refund Method	Eligibility Window
Digital Services	Consultations, Reports	Wallet Credit	If service fails
Wallet Recharge	Top-up balance	Original Payment	1–2 days (unused)
Physical Products	Gemstones, Yantras	Store Credit	7 days from delivery

SECTION A — DIGITAL SERVICES

Eligible Services

• Chat, call, and video consultations
• Astrology reports
• Paid digital services

Refund Eligibility (Service Failure Only)

Refunds are issued if:

• Call or chat failed to connect
• Astrologer was unavailable or no-show
• Technical or transaction error

Refund Method: Wallet credit
Processing Time: 1–2 business days
Amount: 100% of service fee

Not Eligible for Refund

• Consultation successfully completed
• User disconnected voluntarily
• Dissatisfaction with advice or outcome
• Request made after 7 days

SECTION B — WALLET RECHARGES

Wallet recharge refunds are allowed only if the amount remains unused.

Eligibility Window: Within 1–2 days of recharge
Refund Method: Original payment method
Processing Time: 5–9 business days
Amount: Full refund (no deductions)

No refund will be provided if any portion of the wallet balance has been used.

SECTION C — PHYSICAL PRODUCTS

Return Eligibility

Returns are accepted if:

• Request raised within 7 days of delivery
• Product unused and in original packaging
• Invoice or proof of purchase provided
• Issue reported within 72 hours for damaged or missing items

Return Process

Contact support with Order ID and issue details
Provide photos/videos for verification
Approved returns receive return instructions or pickup

Refund Method

Store credit issued to Vaidik Talk Wallet

Processing Time: 3–5 business days after product inspection

4. NON-RETURNABLE ITEMS

• Used or worn products
• Customized or personalized items
• Clearance or final sale items
• Gift cards or wallet credits

5. CONTACT & SUPPORT

For any refund, return, or shipping queries:

📧 Email: admin@vaidiktalk.com
📞 Phone: +91 90318 23276
🌐 Website: https://vaidiktalk.store

6. POLICY UPDATES

Vaidik Talk reserves the right to update or modify this policy at any time.
Changes will be reflected on this page with an updated revision date.